New Delhi Dec 29 (IANS) The overall disposal rate of grievances of 52 central ministries and departments is 97 per cent according to official data between January 2014 and December 2017.
According to the Centralised Public Grievance Redress and Monitoring System report the government has received 23 87 513 grievances since January 2014 of which 23 22 751 were addressed while 4 111 are pending since over a year.
With 99 per cent grievances addressed the External Affairs Ministry turns out to be the swiftest as out of total 49 558 grievances only one is pending since more than a year while other 174 are pending since less than two months.
Government think-tank NITI Aayog has also been mentioned in the report and its performance comes out slowest. It disposed of only 54 per cent of total 5 883 grievances received in the stipulated period. Of the total 2 677 pending grievances 774 are pending since over a year the report shows.
The Coal Ministry had 84 per cent rate of disposal Department of Space and Ministry of Tribal Affairs 88 per cent and the Department of Atomic Energy 93 per cent disposal rate.
The Drinking Water and Sanitation Ministry addressed 99 per cent of grievances with just 113 of total 13 590 cases unresolved and none pending since over a year. The Micro Small and Medium Enterprises Ministry also resolved 99 per cent of grievances.
The Finance Ministry received highest number of grievances -- total 5 42 370 of which 97 per cent had been addressed.
The report takes into account the total pending and disposed public grievances of 52 central ministries. It does not however specify if NITI Aayog inherited some of those grievances from its predecessor the Planning Commission of India.
The Ministry of Development of North Eastern Region saw least number of grievances -- total 989 of which 965 (97 percent) had been disposed with none pending since over a year.
The Human Resource Development Ministry addressed 98 per cent of total 1 50 399 grievances; Railways addressed 96 per cent of total 1 81 415 grievances; Home Affairs disposed of 95 per cent of 95 882 grievances; Health and Family Welfare had a disposal rate of 97 per cent of total 82 224 cases; Environment Ministry addressed 98 per cent of total 24 996 cases and Social Justice and Empowerment Ministry addressed 97 per cent of 25 418 cases.
--IANS
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