New Delhi Nov 9 (IANS) Bharti Airtel on Thursday announced a strategic partnership with solftware solutions provider Amdocs to bring Artificial Intelligence (AI)-based services to its customers in India.
By leveraging its innovation centres delivery expertise and its ecosystem of startups Amdocs will deploy machine learning and advanced AI-based technologies across Airtel s businesses.
The collaboration will help self-heal operational issues introduce smartbots into digital channels and quickly launch and activate new services enabling a seamless customer experience.
"Amdocs sharp focus on telecoms and their DNA of cutting edge innovation will add immense value to Airtel s digital transformation journey and help us to deliver a world class experience to our customers " said Gopal Vittal MD and CEO (India and South Asia) Bharti Airtel India.
Amdocs has a strong focus on India serving a number of the country s leading service providers.
"Airtel India is a pioneer and innovator our partnership will be an innovation engine to the industry and drive our joint success " said Eli Gelman President and Chief Executive Officer at Amdocs.
Airtel recently rolled out "Project Next" -- its digital innovation programme aimed at transforming customer experience across all of its services and touch points.
"Project Next" complements Airtel s massive investments in building a future ready network under "Project Leap".
--IANS
na/vm
