Bengaluru Dec 6 (IANS) Cab aggregator Ola on Wednesday said it has suspended one of its drivers after a woman from Bengaluru filed a complaint alleging that he locked her up in the car and misbehaved with her.
The incident took place on Sunday night at around 10.30 when the 23-year-old woman who works as a fashion stylist in the city took the Ola cab to reach her home in BTM Layout a southern suburb.
"We regret the unfortunate experience the customer had during the ride. We have zero tolerance for such incidents " an Ola spokesperson said in a statement to IANS. "The driver has been suspended from the platform."
The woman told IANS: "The cab driver misbehaved and tried to touch me. He locked up the car. So I couldn t open the doors and he tried to come close to me.
"I immediately started banging the car s windows with my fist in an attempt to make noise. That is when he finally released the lock and I ran out of the cab.
"As soon as I managed to get home on Sunday night I tried to lodge a complaint with Ola. Unfortunately the complaint was registered only the next day " she added.
She also said the cab driver threatened her over the phone. "He called the next day (Monday) and told me not to register a complaint against him " the victim said.
The woman has also complained about the incident to the police.
"The police had also called up the driver and warned him from calling and threatening me. I still didn t file a written complaint with the police yet " she added.
Ola has suspended the driver from using the app.
--IANS
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