New Delhi/Munich Nov 16 (IANS) Visually challenged gender activist Nidhi Goyal has blamed global airline major Lufthansa of insensitivity and apathy alleging that she was "locked up" inside the passenger carrier s disability assistance lounge at Munich airport while waiting for her flight to Mumbai.
The incident Goyal said occurred on Monday (November 13) when she was waiting for a connecting flight to Mumbai at the Munich airport.
"@lufthansa i am a #blind #traveller who was locked up in your #disability #assistance lounge at #munich #airport yesterday with no food no access to leave " Goyal said in a series of tweets the next day.
"#humiliated #helpless #forced #denied i had to endure the next few hours till it ws time to board. unacceptable behaviour towards a #disabled #person."
"i dont think you are #trained in or #sensitive to rights of #persons with #disabilities. ur new aricrafts also exhibit that. individual call buttons on touch screen how is a blind passenger supposed to use it? #UNCRPD #universal #design."
Responding Lufthansa said in a statement: "We are sorry to hear about Ms Goyal s encounter in Munich."
"At this point we are investigating into the incident to ensure comprehensive understanding relating to all parties involved. We appreciate your understanding for the time being."
--IANS
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